Dice Win FAQ — All your questions, answered here

Each person may only register one account. Creating multiple accounts with the same mobile number or ID is strictly prohibited. If detected, all associated accounts may be permanently closed.

On the login page Click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password in just 2 minutes.

KYC verification keeps your account secure and helps prevent fraud. It may be required for large withdrawals or to reach VIP status. It only needs to be done once.

Email us at support@dice-win.com or Help Center Contact us. Our support team will verify your identity and help reactivate your account.

Dice Win currently supports deposits via Mobile Pay, Nagad, and Rocket. More payment options will be added in the future. All payments are secure and encrypted.

The minimum deposit on Dice Win is just ৳200, so new players can get started with a small amount and get a feel for the platform.

Withdrawal requests are typically processed within 15 minutes to 1 hour. During peak times, it may take up to 24 hours. Completing KYC verification helps speed up the process.

Wait 24 hours first. If the issue persists, email support@dice-win.com with your transaction ID, or Help Center Contact us via live chat.

The minimum withdrawal amount is ৳300 BDT. VIP members enjoy higher withdrawal limits and priority processing.

Register and make your first deposit. The welcome bonus will be credited to your account automatically. Visit the Promotions page for bonus amounts and terms.

Bonus funds cannot be withdrawn directly. The bonus balance becomes withdrawable only after you've placed a specified amount in bets. Example: a 5x wagering requirement means you must bet ৳500 BDT to withdraw a ৳100 BDT bonus.

Share your referral link with a friend. When they register through that link and make their first deposit, you'll receive a referral bonus. The bonus amount depends on the referee's deposit.

Dice Win runs weekly cashback offers. If you bet a certain amount, you get back a portion of your losses. VIP members receive cashback at a higher rate.

You can bet on 30+ sports including cricket, football, kabaddi, tennis, and basketball. Special odds and offers are available for Bangladesh and India matches. Learn more Sports Events Check the page.

Live betting, or in-play betting, means placing bets while a match is in progress. On Dice Win, odds update in real time during live matches, making it more exciting since you can make decisions based on how the game is unfolding.

In the dice game, you pick a number and place your bet. If the dice roll lands higher or lower than your chosen number — depending on your selection — you win or lose. It's a simple, fast-paced game.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is called off or a technical error occurs, your stake will be refunded. Learn more Terms & Conditions View.

Yes. Dice Win uses 256-bit SSL encryption. All transactions and personal data are fully protected, and our servers undergo regular security audits.

No. Dice Win does not sell or share your personal information with any third party. Your data is never disclosed unless required by law. Learn more Privacy Policy View.

Responsible Gaming means playing within your means. Dice Win lets you set daily or monthly bet limits. You can also temporarily pause your account if needed. Learn more Responsible Play Check the page.

Change your password immediately and notify us at support@dice-win.com. Our security team will investigate promptly and take the necessary action. Always use a strong password to keep your account safe.

VIP members enjoy higher cashback, priority withdrawals, a dedicated account manager, access to exclusive tournaments, and a special birthday bonus. Learn more On the VIP page View.

You earn points with every bet placed. Once you accumulate enough points, you're automatically promoted to the next VIP tier. There are three tiers: Silver, Gold, and Platinum.

Help Center 24/7 support is available via live chat. You can also email us at support@dice-win.com. We typically respond within 1 hour.

Earned points are typically valid for 365 days. Extended inactivity may cause points to expire. Regular betting keeps your points active.