Dice Win's Privacy Policy — Your data, your control

1. Introduction

Dice Win ("we", "us") operates dice-win.com and is fully committed to protecting our users' privacy. This Privacy Policy ("Policy") explains how we collect your personal information, how we use it, and how you can maintain control over it.

By using our platform, you are considered to have accepted this privacy policy. If you disagree with any part of this policy, please do not use our platform.

2. Information We Collect

Certain information is collected to improve your experience on Dice Win and to meet legal obligations. Details are provided below:

Information collected directly from you

Automatically collected information

• IP address and device type
• Browser Information & Operating System
• Platform activity logs (gameplay sessions, betting history)
• Session cookies and location data (with your permission)

3. How We Use Your Information

Dice Win uses collected information only for specific purposes. Under this privacy policy, we use your data for the following:

• Account management: Managing registration, login, KYC verification, and account security.
• Service Delivery: Providing betting, gaming, payment processing, and withdrawal services.
• Customer support: Resolving your complaints and questions promptly.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory authorities.
• Service Improvement: Analyzing user experience to improve the platform.
• Relevant communications: Sending you relevant offers and updates based on your preferences (subject to consent).

4. Information Sharing & Disclosure

Dice Win never sells your personal information to third parties. However, limited sharing may occur in specific circumstances:

Limited Sharing Scenarios

• Service Providers: Payment gateways and KYC verification providers — all bound by confidentiality agreements with Dice Win.
• Legal obligations: In response to a court order or a lawful request from a government authority.
• Fraud prevention: Information required by anti-money laundering (AML) bodies.
• Business Changes: In the event of a company merger or acquisition, users will be notified in advance.

5. Data Security Measures

Dice Win uses multiple layers of security to keep your data safe. Technical protection is a core part of our privacy policy.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication: Secure your account with Two-Factor Authentication (2FA).
• Firewall & DDoS Protection: Our servers are monitored around the clock.
• Regular Security Audits: Regularly audited by independent security experts.

6. Data Retention Period

We don't hold your data longer than necessary. Below are the retention periods under Dice Win's privacy policy:

• While the account is active: All data is retained from the time of registration until the account is closed.
• Legal obligations: AML and financial transaction data may be retained for up to 5 years after account closure.
• KYC Documents: Retained for up to 7 years after verification is complete.
• Marketing information: Deleted within 30 days of unsubscribing.

7. Cookie Policy

Dice Win uses cookies and similar technologies to enhance your experience. Cookies are small data files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — disabling these will prevent the platform from functioning properly.
• Performance Cookies: To remember your preferences and settings (e.g. language, theme).
• Analytics Cookies: To understand which pages you spend the most time on and improve our services accordingly.

You can disable non-essential cookies through your browser settings, though some features may be limited as a result.

8. Your Rights

Under Dice Win's privacy policy, you have several important rights regarding your own information:

To exercise these rights, email us at support@dice-win.com. We typically respond within 30 days.

9. Minor Protection

Dice Win strictly prevents registration by anyone under 18. In line with our privacy policy, we do not knowingly collect any information from minors.

If you suspect a minor has created an account, please notify us immediately. Such accounts will be closed without delay and all associated data will be deleted.

10. International Data Transfers

Your data may be processed across different countries due to Dice Win's servers and operations. However, we ensure that the same level of protection as outlined in our privacy policy is maintained in all cases.

For international data transfers, we ensure appropriate agreements and safeguards are in place. Third-party partners are required to adhere to the same standard of privacy policy.

11. Contact Us

For any questions, requests, or complaints regarding our privacy policy, please get in touch with us:

For more immediate assistance, visit our Help Center Go.

12. Policy Updates

Dice Win may update this privacy policy from time to time. We notify users based on the significance of the change:

• Minor Changes: The "Last Updated" date at the top of the page is changed.
• Significant changes: Prior notice is sent to your registered email or via platform notification.
• Major Changes: Your consent to the updated policy is collected at login.

Continued use of the platform after any changes will be considered acceptance of the updated privacy policy. We recommend visiting this page regularly.